Flights

August airline passenger complaints up 320% compared with pre-pandemic figures due to flight

The federal government saw a spike in complaints from angry airline passengers in August, the last full month of a summer marked by flight cancellations and delays.

In just-released data, the Department of Transportation says it received more than 7,000 complaints from flyers, a 6% increase compared with July and a 320% increase compared with pre-pandemic levels, CNN reported.

“Flight problems was the highest category of the complaints received in August 2022,” the DOT says. “Of the 7,243 complaints received, 2,321 (32.0%) concerned cancellations, delays or other deviations from airlines’ schedules.”

The data also shows that in August, United Airlines took the top spot for canceled flights at 3.6% of flights marketed as operating on its network. American Airlines was close behind at 3.5% of all flights canceled followed by Southwest Airlines in the No. 3 spot at 2.7%.

Delta Air Lines, followed by Alaska Airlines and ultra-low cost carrier

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